Two Northeast Ohio Locations to Serve You

General Company Questions

What services does RLD Relocation & Logistics provide?
RLD is Northeast Ohio's only full-service relocation and logistics company. We provide commercial moving, corporate relocation, supply chain management, warehousing and distribution, transportation services, specialty moving, and storage solutions.
Are you just a local moving company?
No. While we do provide local moving services, we are a comprehensive logistics and relocation company offering supply chain management, warehousing, distribution, final mile delivery, corporate relocation services, and specialty transportation across the United States and internationally.
Are you part of a national van line network?
No, we are an independent company. This independence allows us to provide more customized solutions and flexibility than companies bound by van line network restrictions. We can choose the best partners and resources for each specific client need.
Where are you located?
We operate from a 14-acre campus in Northeast Ohio, strategically located near the Akron-Canton Airport. Our location puts us within 600 miles of 60% of America's population, making us ideally positioned for efficient distribution and logistics services.
What areas do you serve?
We serve Northeast Ohio locally and provide services throughout the United States and internationally. Our strategic location and network of partners allow us to handle relocations and logistics projects anywhere they're needed.

Logistics & Supply Chain Questions

What is supply chain management?
Supply chain management involves coordinating the entire flow of goods from origin to final destination, including warehousing, inventory management, transportation, and distribution. We provide dedicated project managers to oversee and optimize your supply chain operations.
Do you offer fulfillment services?
Yes. We provide complete fulfillment services including receiving, inspection, storage, pick and pack, and shipping. We also offer deluxing services (unpacking, inspecting, and rewrapping products).
What is cross-docking?
Cross-docking is the process of transferring goods directly from incoming trucks to outgoing trucks with minimal or no storage time in between. This streamlines distribution and reduces warehousing costs.
Do you offer groupage services?
Yes. We can consolidate multiple smaller shipments into one larger shipment to reduce transportation costs and improve efficiency.
Are you a freight forwarder?
We provide freight forwarding services as part of our comprehensive logistics offerings, including crate and freight services for containerized shipping domestically and internationally.
What is reverse logistics?
Reverse logistics involves managing the return flow of goods, including customer returns, product recalls, recycling, and disposal. We handle the entire reverse logistics process efficiently and cost-effectively.
Do you provide final mile delivery?
Yes. We specialize in final mile white glove delivery, which includes in-home delivery, furniture assembly, home protection, and debris removal. This premium service ensures an exceptional customer experience.

Warehousing & Storage Questions

What type of warehouse facility do you have?
We operate a state-of-the-art, climate-controlled warehouse on our 14-acre campus. The facility features polished and sealed concrete floors for a dust-free environment, advanced security systems, and is fully sprinklered and fire department inspected.
Is your warehouse climate-controlled?
Yes. Our entire warehouse is climate-controlled to protect sensitive items from temperature and humidity fluctuations.
What security measures do you have?
Our facility features laser-grid security systems (similar to bank-level security), 24/7 monitoring, gated access, and is one of only 10 military NTS (Non-Temporary Storage) approved facilities in Northeast Ohio.
Are you ISO certified?
Yes. We are ISO certified in the furniture category, demonstrating our commitment to the highest standards of quality and care.
What is a Federal Trade Zone (FTZ)?
Our facility is designated as Federal Trade Zone 181, which allows businesses to import goods into the United States and defer, reduce, or eliminate customs duties and tariffs. This can result in significant cost savings for international shipments.
Do you offer short-term and long-term storage?
Yes. We provide flexible storage solutions for both short-term and long-term needs, including vaulted storage, open-floor storage, and specialized storage options.
Can you store motorcycles?
Yes. We offer specialized motorcycle storage in custom crates within our secure, climate-controlled facility.

Transportation Questions

Are you an asset-based carrier or a broker?
We are an asset-based carrier. We own and operate our own fleet of modern, air-ride equipped trucks. This gives us direct control over service quality and reliability, unlike brokers who simply arrange transportation through third parties.
What is air-ride suspension?
Air-ride suspension uses air bags instead of traditional springs to provide a smoother ride and reduce vibration during transport. This protects sensitive items like electronics, artwork, and medical equipment from damage.
How fast is your auto transport service?
We offer 1-3 day turnaround for auto transport, one of the fastest in the industry. As an asset-based carrier, we have direct control over scheduling and routing.
Do you transport boats and tractors?
Yes. We have the equipment and expertise to transport boats, tractors, and other oversized vehicles safely and securely.
What areas can you transport to?
We provide transportation services throughout the United States. Our strategic location in Northeast Ohio allows us to reach major markets efficiently.

Specialty Services Questions

What types of specialty items can you move?
We specialize in moving high-value and sensitive items including medical equipment (MRI machines, CAT scanners, X-ray equipment), fine art and antiques, trade show exhibits, entertainment equipment, electronics and IT equipment, and hospitality furniture and fixtures (FF&E).
Do you provide trade show services?
Yes. We offer comprehensive trade show services including transportation, setup, and teardown of exhibits and materials. We work with event planners and exhibitors nationwide.
Can you move hospital and medical equipment?
Yes. We have extensive experience moving sensitive medical and laboratory equipment, including large diagnostic machines. We use specialized packing and handling techniques to ensure safe transport.
Do you offer custom crating services?
Yes. We provide custom crating services for items that require extra protection during transport, including artwork, electronics, and fragile or high-value items.
What is white glove service?
White glove service is our premium delivery option that includes inside delivery, unpacking, furniture assembly, placement, home protection (floor and wall protection), and debris removal. It's ideal for high-end furniture, appliances, and specialty items.

Commercial & Office Moving Questions

What types of businesses do you move?
We move all types of businesses including corporate headquarters, small and medium-sized offices, healthcare facilities, educational institutions, manufacturing facilities, and government agencies.
Can you disassemble and reassemble office furniture?
Yes. Our team is experienced in disassembling, transporting, and reassembling modular office furniture, cubicle systems, and workstations.
How do you handle IT equipment?
We provide specialized packing and transportation for sensitive IT equipment including servers, computers, telecommunications equipment, and data center components. We use anti-static materials and air-ride equipped trucks for maximum protection.
Do you offer project management for office moves?
Yes. Every commercial move is assigned a dedicated project manager who coordinates all logistics, creates detailed move plans, and ensures your move stays on schedule and within budget.
Can you help with office decommissioning?
Yes. We provide decommissioning services including removal of unwanted furniture and equipment, recycling services, and can facilitate liquidation of surplus assets.

Corporate & Employee Relocation Questions

Are you a Relocation Management Company (RMC)?
Yes. RLD is a full-service Relocation Management Company providing comprehensive corporate and employee relocation services.
What employee relocation services do you offer?
We offer policy development, lump-sum and managed move programs, home finding and destination services, household goods moving, spouse/partner career assistance, and expense management and reporting.
Do you help with home finding?
Yes. We have an extensive network of real estate professionals who can assist relocating employees with finding a new home, whether renting or buying. We also provide destination services including school searches and community tours.
Can you handle international relocations?
Yes. We provide international relocation services including customs handling, documentation, and coordination with global partners.
Do you work with military personnel?
Yes. We specialize in military relocations and are approved for government contracts. We participate in the CHAMPS program and work with lump sum allowance programs for military PCS (Permanent Change of Station) moves.

Military & Government Questions

Are you approved for military moves?
Yes. We are one of only 10 military NTS (Non-Temporary Storage) approved facilities in Northeast Ohio and participate in the CHAMPS program for military relocations.
What is the CHAMPS program?
CHAMPS is a GSA-approved program that allows government and military employees to choose their own moving company for relocations. We are an approved CHAMPS participant.
Can you handle government contracts?
Yes. We are GSA approved and have experience with government contracts including office relocations for government agencies and facilities.
Do you offer storage for military personnel?
Yes. Our military NTS approved warehouse can store household goods for military personnel during deployments or between duty stations.

Quality & Safety Questions

What is your claims ratio?
We maintain a very low claims ratio due to our use of premium materials (including 90 thread count moving pads), experienced staff, and meticulous processes.
How experienced is your team?
Our team includes professionals with over 40 years of experience in the moving and logistics industry. We invest in ongoing training to maintain the highest service standards.
What materials do you use for packing?
We use premium packing materials including 90 thread count moving pads (higher quality than standard pads), custom crating, anti-static materials for electronics, and specialized protective materials for high-value items.
Is your facility inspected?
Yes. Our facility is fire department inspected and equipped with a full sprinkler system. We also maintain ISO certification and military approval, which require regular inspections and audits.

Pricing & Estimates Questions

How do I get a quote?
Contact us by phone or through our website to schedule a consultation. For office and commercial moves, we conduct a thorough site survey to provide an accurate, detailed quote.
Do you offer free estimates?
Yes. We provide free, no-obligation estimates for all our services.
What factors affect the cost of a move?
Costs depend on factors including distance, volume of items, services required (packing, storage, specialty handling), timeline, and any special requirements. Our project managers work with you to create a solution that fits your budget.

Additional Services Questions

Do you offer recycling services?
Yes. We provide recycling services for office furniture, electronics, and other materials, and can arrange revenue sharing for recyclable items.
Can you coordinate with other service providers?
Yes. We have an extensive network of partners and can coordinate with realtors, contractors, IT professionals, and other service providers to ensure a seamless relocation experience.
Do you provide packing services?
Yes. We offer professional packing services for both commercial and residential moves, using premium materials and techniques to protect your belongings.
What industries do you specialize in?
We have extensive experience serving furniture manufacturers, interior decorators, healthcare facilities, educational institutions, hospitality industry, government agencies, corporate clients, and military personnel.

Contact & Next Steps

How do I get started?
Contact us today to discuss your specific needs. We'll schedule a consultation to understand your requirements and develop a customized solution.
What information should I have ready when I call?
It's helpful to know your timeline, the scope of your project (size of office, number of employees relocating, volume of goods), any special requirements, and your budget parameters. However, our team can guide you through the process even if you're just starting to plan.
Do you provide references?
Yes. We've worked with major clients including Goodyear, Timken, Disney, Pro Football Hall of Fame, Cleveland Clinic, Nestle, Key Bank, and many others. We're happy to provide references upon request.